Frequently Asked Questions- Arenal Canopy Tour

As you are booking your adventure tours in Costa Rica it is not unusual to have lots of questions and concerns. Here we anwered the frequently questions,  if we are missing anything, feel free to ask to our well trained staff will be more than happy to assist you.

Is it safe to reserve online?

 

Place your reservation safely.

Your personal and payment information is protected and encrypted.  

 

   

How to Reserve?

You can try booking through our web with the reservation form.

You can also contact reservas@arenalcanopy.com, and our team

will help you plan your adventure.

By whatsapp +506 85450475

   
What´s the minimum age?

 Kids are welcomed but we have some restrictions for safety reasons. 

And will vary according to the adventure of your choice

It´s there any weight restrictions?

Weight limit is not an issue,the cables are strong enough

to carry a large truck;  the problem is the equipment, 

the biggest one that we have isfor 58 inches waist  

and 30 inches of leg.  If you have less than this measure we are good.     

   
Is there a problem if is rainning?

Costa Rica weather is very variable all the year.

But for adventurers and nature lovers, that won’t be a problem,

the tours still running rain or shine. Just in some extreme conditions

will be cancelled in order of safety, in that case it´s 100% refundable

   
Can I bring my backpack with me?

On our tours tourists are not allowed to carry any loose objects, such as:

unstrapped bags, cellphones, camera poles / sticks, or objects that

will not leave your hands free while performing such activities.

However you can carry a small backpack with such objects

you consider necessary.

   
What I should wear?

We recommmend you to wear comfortable clothes,

hiking tennis shoes, raincoat / jacket, bugs spray, sunblock

   
It´s neccesary to reserve in advance?

Advanced reservations are highly recommended, however we are

happy to accept last minute reservations as space allows.

   
Am I being charged for reserving online?

Payment in advance is necessary for all reservations. 

We use PayPal and and secure payment link through

the BAC Credomatic.

   
Cancelation policies?

You will be able to cancel your reservation and get 100% refund

as long if is at least 48 hours before the tour date.

   
Is transportation included?

Usually it´s included from the hotels located  in La Fortuna downtown

and surroundings.

If your pick up place is far away from our location, there is an extra price

for the transportation.

The amount will be given when you receive the confirmation form.

Transportation is included in the major activities, in other options is

 

available at an additional cost.

   
I’m travelling by car, Is there parking available?

Parking is available.

It is generally safe, nothing should happen if you leave your stuff in

the car, although it will be under your own responsibility.

We have lockers available also to keep stuff while on tour.